Client Service Agreement
Effective Date: September 2026 | Version 1.0
Thank you for choosing The Nurtured Nest. Our goal is to provide thoughtful, careful services that help make family life a little lighter. This agreement explains what you can expect from us and helps make sure we're on the same page before services begin.
By booking a service with The Nurtured Nest, you acknowledge that you have read, understood, and agreed to the following terms.
Terms & Conditions
1. Services
The Nurtured Nest provides family home organization and baby equipment cleaning and refresh services. Services may include Family Space Resets, New Baby Nest services, and Baby Equipment Refreshes, as described at the time of booking.
The specific scope of service will be based on the service booked, information provided during intake, and any additional arrangements agreed upon before work begins.
2. Baby Equipment Cleaning
Baby equipment is cleaned with care and in accordance with the manufacturer's available care instructions whenever reasonably available and identifiable.
Cleaning methods vary by manufacturer, model, material, age, and condition. For this reason, The Nurtured Nest does not use the same cleaning method on every item and may decline to use a particular cleaning product, machine, treatment, or technique if doing so could conflict with manufacturer instructions or risk damaging the equipment.
While every reasonable effort will be made to improve the appearance and cleanliness of an item, complete stain, discoloration, odor, or residue removal cannot be guaranteed.
3. Existing Condition and Normal Wear
The client acknowledges that baby equipment and household items may have existing wear, fading, stains, scratches, loose components, weakened materials, manufacturer defects, or other conditions that become more noticeable during or after cleaning or handling.
The Nurtured Nest may photograph items before and after service for condition documentation. These photographs will not be used publicly for marketing without the client's permission.
The client agrees to disclose any known damage, unusual condition, previous repair, or other concern that could affect the safe handling or cleaning of an item.
4. Car Seats and Safety Equipment
The Nurtured Nest provides cleaning services only and is not a car-seat inspection, installation, repair, or safety-certification service.
Cleaning an item does not constitute a determination that the item is safe for continued use.
The Nurtured Nest does not certify installation, expiration status, recall status, crashworthiness, structural integrity, or proper functioning of a car seat or other child-safety product.
The client remains responsible for determining whether an item is appropriate and safe for continued use, correctly reassembling or installing it where client action is required, registering products with manufacturers, monitoring recalls, and following all manufacturer safety instructions.
Clients should consult the product manufacturer and/or a qualified Child Passenger Safety Technician regarding car-seat safety, installation, accident history, recalls, or other safety concerns.
5. Manufacturer Instructions and Reassembly
When components are removed as part of cleaning, The Nurtured Nest will use reasonable care to return the item in its original configuration according to available manufacturer instructions.
Because baby equipment may contain safety-critical components, the client is responsible for reviewing the manufacturer's instructions and confirming proper configuration, installation, and fit before placing a child in or using the equipment.
The client should not use any item if something appears incorrect, damaged, missing, or improperly positioned after service and should contact The Nurtured Nest promptly.
6. Unusual or Heavily Soiled Items
Standard pricing assumes ordinary household use and buildup.
Items involving significant bodily fluids, mold or mildew, smoke exposure, pest activity, excessive staining, unknown substances, or other extraordinary conditions may require additional treatment, additional time, or may be declined.
The Nurtured Nest will obtain client approval before assessing an additional charge beyond the agreed booking price.
The Nurtured Nest reserves the right to discontinue service if an item's condition creates a health, safety, or equipment-damage concern.
7. Pickup, Transportation and Return
Standard Baby Equipment Refresh pricing includes pickup and return within The Nurtured Nest's designated service area unless otherwise stated.
The client authorizes The Nurtured Nest to take possession of and transport booked equipment for the purpose of performing the service.
Pickup and return timing will be coordinated with the client. Most Baby Equipment Refresh services are completed within approximately 24 hours; however, 24-hour turnaround is not guaranteed.
Drying time, manufacturer requirements, item condition, weather, number of items, or other circumstances may require additional time. Equipment will not knowingly be returned before it is adequately dry.
8. Access to the Home
For in-home services, the client agrees to provide reasonable and safe access to the areas included in the project.
The client is responsible for securing pets, medications, firearms, valuables, confidential materials, and other items that should not be handled as part of the service.
The Nurtured Nest will not intentionally dispose of, donate, or permanently remove client property without client authorization.
9. Organization Services
Organization services are intended to improve functionality and create practical systems based on the client's stated goals and preferences.
The Nurtured Nest cannot guarantee that a particular organizational system will continue to work for every household or that household members will maintain the system after service.
Unless specifically agreed upon, organizing services do not include professional cleaning, construction, furniture installation, electrical work, childproofing certification, home safety inspection, or other licensed trade services.
10. Product Recommendations
Any bins, baskets, furniture, baby products, organizational products, or other items recommended by The Nurtured Nest are suggestions based on the information available at the time.
The client remains responsible for reviewing product specifications, dimensions, manufacturer instructions, recalls, age/weight restrictions, installation requirements, and suitability for their household before purchase or use.
11. Client Authorization and Risk
The client authorizes The Nurtured Nest to perform the services selected at booking and acknowledges that cleaning, handling, organizing, disassembly/reassembly where appropriate, and transportation involve ordinary risks, including the possibility of previously hidden wear or damage becoming apparent.
To the extent permitted by applicable law, the client agrees that The Nurtured Nest will not be responsible for loss or damage resulting from pre-existing conditions, ordinary wear and tear, manufacturer defects, inaccurate or incomplete information supplied by the client, or the client's use, installation, or modification of an item after it is returned.
Nothing in this agreement is intended to waive or limit liability that cannot lawfully be waived or limited under California law.
12. Payment and Additional Charges
Payment is due according to the terms presented during booking.
Any work outside the originally booked scope, including additional organizing time or extraordinary cleaning, will be discussed with the client before additional charges are incurred.
13. Cancellations and Rescheduling
We understand that life with a family can be unpredictable. If your plans change, please let us know as soon as possible so we can adjust your appointment.
Cancellations made at least 48 hours before your scheduled service: You may cancel for a full refund to your original form of payment or reschedule your appointment at no additional charge.
Cancellations made between 24 and 48 hours before your scheduled service: You will receive a 50% refund of the amount paid. Alternatively, you may reschedule your appointment one time and apply the full amount paid toward the new appointment.
Cancellations made less than 24 hours before your scheduled service or missed appointments: Payments are non-refundable. We understand that emergencies and unexpected situations happen, and exceptions may be considered at The Nurtured Nest’s discretion.
Rescheduling: Appointments may be rescheduled at no charge with at least 24 hours’ notice. Appointments rescheduled with less than 24 hours’ notice may be treated as a late cancellation.
Cancellations by The Nurtured Nest: If we need to cancel or reschedule your service and an alternative appointment cannot be arranged, you will receive a full refund.
Refunds, when applicable, will be issued to the original form of payment. Processing times may vary depending on your financial institution.
14. Problems After Service
If you believe an item has been damaged, incorrectly reassembled, or otherwise affected during service, please discontinue use where appropriate and contact The Nurtured Nest as soon as reasonably possible so the concern can be reviewed.
15. Agreement
By checking the agreement box and completing your booking, you confirm that you:
· are at least 18 years old and authorized to approve services for the property and/or equipment submitted;
· have provided accurate information regarding the items or spaces being serviced;
· have read and understood this Client Service Agreement; and
· agree to these terms.